Collective
FAQ
Questions and Answers
What are the Delivery Fees?
Local shipping varies from province to province from R220. Orders will not be processed if bought in one country and delivery address is in another. If you would like to buy a gift for someone please contact us for help [info@africanartwork.co.za]
International shipping varies, depending on where you reside. Shipping amount can be seen upon checkout.
Are you able to do Custom Size and Framing?
Yes, of course! Different sizes, frames or murals and wallpaper are all possible. Just drop us a mail [info@africanartwork.co.za]
How long will my Shipment take?
After payment has been processed, your work of art will be shipped to you in 10-15 working days. Please allow 1-3 days for the courier to deliver, depending on where you reside.
Home decor items may take a bit more depending on whether there is stock or not. These items are individually sourced and can take a bit of time. Please chat to us if you need your item urgently.
Most artefacts will be ready to ship in 10 working days although this could take longer if items are not in stock.
Do you offer returns?
You are welcome to return or exchange your order within 10 days of the date of delivery in its original packaging and condition. No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return. Once we are satisfied of the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.
Unfortunately we do not accept returns of sale items.
Shipping fees are non refundable.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
If your product is damaged in any way on delivery, please notify us and send us images as proof within 10 days of delivery on info@africanartwork.co.za so we may correct this as soon as possible.
No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return. If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.
African Artwork does not offer any returns on international [outside RSA] shipments.